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Refund Policy

Last updated: January 25, 2026

1. Money-Back Guarantee

We offer a 7-day money-back guarantee on all subscription plans. If you are not satisfied with our service within the first 7 days of your subscription, you may request a full refund.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

  • Request the refund within 7 days of the initial purchase
  • This is your first refund request (one refund per customer)
  • You have not violated our Terms of Service or Acceptable Use Policy
  • You have not used excessive bandwidth (over 50% of your plan limit)

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals after the initial 7-day period
  • Add-on purchases (additional bandwidth, dedicated IPs)
  • Accounts terminated for policy violations
  • Customized or enterprise solutions
  • Services already fully consumed

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Email our support team at [email protected]
  2. Include your account email address
  3. Provide your order/transaction ID
  4. Briefly explain the reason for your refund request

Our team will review your request and respond within 2 business days.

5. Refund Processing

Once your refund is approved:

  • Credit/Debit Cards: Refunds will be credited to the original card within 5-10 business days
  • PayPal: Refunds will be processed to your PayPal account within 3-5 business days
  • Cryptocurrency: Due to price volatility, crypto payments are refunded at the USD value at the time of the original purchase

Processing times may vary depending on your payment provider.

6. Partial Refunds

We may offer partial refunds at our discretion in certain circumstances, such as:

  • Extended service outages beyond our SLA
  • Technical issues that significantly impact service quality
  • Billing errors

7. Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time from your dashboard. Your service will remain active until the end of the current billing period.

Refund: A refund involves returning payment for services. Refunds are only available within the 7-day guarantee period.

8. Chargebacks

We encourage you to contact our support team before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in account termination and collection actions.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. The refund policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

If you have any questions about our refund policy, please contact us: